Privacy Policy

Last updated: October 20, 2026

JIGO.AI Inc. ("JIGO," "we," "us," or "our") operates JIGO's office-search technology, including its website, AI-assisted research, dashboards, JIGO Hub, JIGO Email Agent, communication tools, and project coordination services. JIGO is a technology company and is not a real estate brokerage.

Real estate brokerage services are provided separately by Ryan Lee through eXp Commercial or by another appropriately licensed brokerage provider. Ryan Lee is a real estate broker in Washington (WA DOL #25013499) and a real estate salesperson in California (CA DRE #02443404) and Georgia (GA GREC #453244). JIGO licenses its technology to Ryan in exchange for licensing fees. This Privacy Policy governs JIGO's handling of personal information. A brokerage provider may provide a separate privacy notice governing its handling of information.

1. Information We Collect

We may collect the following types of information:

  • Contact and company information: Your name, email address, phone number, company name, and other details you provide when requesting office options, scheduling a call, or communicating with JIGO.
  • Office-search information: Location, team size, budget, lease term, timing, workplace preferences, and other requirements submitted through our services.
  • Renewal information: Renewal notices, lease details, coworking-provider information, and related communications submitted through our services or sent to renewal@jigo.work.
  • Communications: Messages, attachments, feedback, and other information you provide when communicating with JIGO or using our communication tools.
  • Technical and analytics information: IP address, device and browser details, referring pages, pages visited, clicks, scrolling, and similar session interactions. We may collect this information through cookies and session-replay or analytics technologies.

We may also receive information from brokerage providers, landlords, coworking operators, scheduling providers, and other parties involved in fulfilling your request.

2. How JIGO Uses Information

JIGO may use information to:

  • Operate, maintain, secure, and improve its technology and user experience.
  • Research and organize office or coworking options and generate reports and dashboards.
  • Check whether a request contains the information needed to begin a search.
  • Manage communications, deliver updates, and facilitate introductions.
  • Process renewal requests and connect users with licensed brokerage providers.
  • Prevent misuse, comply with legal obligations, and protect our rights and users.

JIGO does not use this information to represent you as a real estate broker or negotiate a real estate transaction. When brokerage services are requested, those activities are performed by the licensed brokerage provider.

3. AI Processing

Information included in a search request may be processed by JIGO's AI service providers to understand requirements, identify missing details, conduct research, and organize results. Please do not submit confidential or sensitive information that is not needed for your office request.

Email Agent also uses AI to assist with email composition and conversation summaries. The Google-connected data, providers, and processing involved in those features are described in Section 5 below. The restrictions in that section apply to Google user data, including when it is processed for an AI feature.

4. How We Share Information

We may share relevant information with:

  • Brokerage providers: Ryan Lee, eXp Commercial, or another appropriately licensed brokerage provider when you request an introduction, tour, renewal, negotiation, or other brokerage assistance.
  • Landlords and coworking operators: To identify availability, request options, or otherwise facilitate your request. Negotiations and licensed representation are handled by the brokerage provider.
  • Service providers: Hosting, email, AI, analytics, security, and other vendors that support our technology and process information on our behalf.
  • Legal, safety, and business transfers: When required by law, necessary to protect rights or safety, or connected with a merger, financing, acquisition, or sale of assets.

JIGO does not sell personal information to third parties for their marketing purposes.

Google user data is subject to the more specific limits in Section 5. Connecting a Google account does not by itself authorize sharing your mailbox or contacts with landlords, coworking operators, or other brokerage providers.

5. Google User Data (Gmail and Contacts)

JIGO Email Agent

JIGO Email Agent provides email productivity features in JIGO Hub and the Email Agent application. If you connect your Google account, it can retrieve email conversations, prepare and manage drafts, send messages through your actions or configured workflows, organize messages with labels, use your existing sending identities and signatures, and import contacts for recipient selection. These features require access beyond read-only email forwarding.

  • Data accessed: Connected-account identity and profile details; email senders and recipients, headers, subjects, bodies, attachments, and message and thread identifiers; drafts and labels; existing send-as addresses and signatures; and saved Google Contacts and Other contacts used by contact-import features.
  • Use: Retrieve and display conversations, supply context for replies and summaries, create and update drafts, send email through the features you use or enable, organize messages, identify sending addresses, and help select recipients. Connecting an account grants the requested Google permissions; which operations run also depends on your actions and enabled workflows.
  • Storage: Depending on the features in use, Email Agent stores connection credentials and metadata, synchronized email content and attachments, imported contacts, drafts, conversation history, and workflow records. Drafts may be stored in Email Agent or in Gmail according to the applicable draft-storage setting. Disconnecting does not automatically erase this previously stored information.
  • AI and service providers: AI-assisted email features process relevant message context, conversation history, and instructions using Google Gemini or Microsoft Azure OpenAI. JIGO operates a self-hosted Langfuse instance for operational tracing of AI interactions, which may include prompts, outputs, and diagnostic metadata. Infrastructure and storage providers also process information needed to operate these features. These processing activities remain subject to the Google-data restrictions below.
  • Connection controls: You can disconnect Gmail in JIGO Hub's Connections settings or revoke JIGO's Google access at myaccount.google.com/permissions. Revoking access prevents further Google API access through that authorization. Account deactivation and connection removal are separate from erasing stored email, contacts, attachments, drafts, or traces.
  • Data requests: To request access, correction, or deletion of Email Agent data, email hi@jigo.ai and identify the connected account and the data concerned. Do not include your password, authorization tokens, or unnecessary message content. The retention criteria in Section 7 also apply to Email Agent.

Coworking email forwarding

The separate coworking email-forwarding feature requests read-only Gmail access (gmail.readonly) solely to identify messages from approved coworking-provider domains and forward matching messages to your designated brokerage provider. For this forwarding feature, we do not read, use, store, or share unrelated mail. These forwarding-specific limits do not describe the broader Email Agent features above.

  • What we access: Incoming messages only as needed to identify matching messages and forward their subject, body, and attachments.
  • What we store: Encrypted Google authorization tokens and limited metadata, such as message ID, sender, and subject, needed to prevent duplicate forwarding.
  • How we share it: Matching messages are delivered only to the brokerage provider you designate.
  • Revoking access: You may disconnect the integration through your JIGO account or revoke access at myaccount.google.com/permissions.

Limits on Google user data

We use Google user data to provide the user-facing features you use or enable. We do not use Google user data for advertising, resale, credit assessment, or unrelated profiling. These restrictions also prohibit using Google user data to train or improve generalized AI models. Human access is limited to consented support, security, and legal situations permitted by Google's policies. Transfers are limited to providing those features with your consent, security, legal obligations, or a business transfer with your prior consent, as permitted by those policies. These limits apply to Google-derived information as well as the original data.

JIGO's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements, and the Google Workspace user data and developer policy.

6. Cookies and Analytics

We may use cookies, analytics, and session-replay technologies to understand site usage and improve performance. These providers process information under their own terms and their agreements with JIGO. You may limit cookies through your browser settings, although some features may be affected.

7. Retention and Security

We retain information for as long as reasonably necessary to provide our services, maintain records, resolve disputes, and comply with legal obligations. Brokerage providers may have separate record-retention obligations. We use reasonable safeguards, but no transmission or storage method is completely secure.

For Email Agent, retention depends on the connected account and features in use, the records needed to provide those features, and applicable security or legal requirements. Automatic age-based deletion is not currently configured for stored Email Agent messages, contacts, drafts, or attachments. AI interaction traces also have no automatic retention period configured. Removing a connection or deactivating an account does not automatically delete stored messages, contacts, drafts, attachments, operational traces, or backup copies. Contact us about data deletion using the process in Section 5; revoking Google access and requesting deletion are separate actions.

8. Your Choices and Rights

Depending on your location, you may request access, correction, deletion, portability, or restriction of certain processing. You may unsubscribe from marketing communications at any time. Send privacy requests to hi@jigo.ai.

9. Children

JIGO's services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18.

10. Changes to This Policy

We may update this Privacy Policy and will publish the revised effective date on this page. We will provide additional notice when required by law.

11. Contact Us

For privacy and general inquiries, contact hi@jigo.ai. Coworking renewal submissions may be sent to renewal@jigo.work.